Friday 27 February 2009

Spin Doctors: PR Media Training

'...thorough preparation and testing must be performed to ensure that we have total control over our team and equipment at least.'

You're a leading international shipping company with 3 decades of history. What do you tell the journalists at the press conference when one of your maritime transports collides with a cruise liner?

Yesterday's project was an interesting departure from the norm. Our first project for multiple award winning PR agency Fleishman-Hillard (HQ in St. Louis) was a success. We were privileged to attend a training for one of their clients, japanese multi-modal bulk shipping company, Mitsui OSK Lines.

During the training, we listened in on how to diffuse a crisis scenario such as mentioned above. The techniques of blocking a tough question and bridging to accepted 'proof points' is a trade secret that will always remain in our minds.

The focus of our project however, was to record a mock press conference held between FH staff (as aggressive journalists) and MOL managers. 4 groups of 3 underwent the session lasting a white-knuckled 20 minutes each.


Trainees are given the 'inquisition' treatment and required to respond to tough questions.

Each team's performance would be recorded on camera (which adds to the already tense atmosphere) and then played back for critique and reflection.


The video is played back right away, giving a whole new meaning to 'video-on-demand'

Our services were required for only half a day so we arrived during the participants' lunch break. We set up our main video camera on 8th floor of Le Meridien hotel while the playback video camera was on the 6th. We hardly had time to test the playback before the trainees came striding in. There was little time to even test the audio volume of a test recording we did on the 8th floor.

As soon as interviews with all the teams were over, we had to rush the tapes down to the 6th while the participants went for a short (very short) coffee break. The FH trainer was kind enough to stall for us while we rewound the tapes and tested the plasma TV's (belonging to the hotel) volume.

Overall, everything went as planned. The plasma TV did not backfire on us, the elevators were on their best behaviour, as were our equipment (which we triple checked the night before).

In scenarios like these, where we aren't given time for contingencies, thorough preparation and testing must be performed to ensure that we have total control over our team and equipment at least.

Of course, it goes without saying that prayers and God's grace before every project is essential.